How Shekveta works

Tips for restaurants: where things are and how they work. No need to read it all — jump to the section you need.

▶ Video guide · 4 minutes

From signing up to the first order: menu, settings, the storefront as a guest sees it, accepting an order, group sets, promotion and plans. Russian narration with English subtitles.

🚀 Getting started

Sign up at /dashboard → Sign up: restaurant name, storefront address in Latin letters (suggested automatically), email and password. The storefront is live right away at /r/your-address (online: your-address.shekveta.com).
The dashboard has five tabs: Orders, Menu, Analytics, Promotion, Settings. Top right — the “Storefront ↗” link.
The first-steps checklist on the Orders tab shows what is left: dishes, phone and address, Telegram, email confirmation, first order.
Confirm your email from the message we send — it is how you recover access if you forget the password.

🍽 Menu

“Menu → Add dish”: name, category (soups, mains and salads take part in the group set), price, weight (optional), description, photo (JPG/PNG/WebP, resized automatically).
Storefront section — your own groups like “Khinkali” or “Khachapuri”: that is how the customer sees the menu. Reorder dishes with the arrows.
Extras — sauces, double portion, “no onion”: priced or free. Tags “spicy”, “meat-free” — for filters. Ingredients — so a customer can exclude dairy, for example.
Sold out: the “Available” switch on a dish — it stays on the menu but cannot be ordered.
Import: “Menu → Import” — paste rows from Excel/Google Sheets (columns “Name, Section, Price, Weight, Description, Name EN, Name KA” are recognised) or plain text “name … price” with sections. “Check” shows errors by line, then “Add” or “Replace menu”.
English and Georgian names live in the dish card; without them the English storefront shows the Russian name.

🛍 The customer’s storefront

Menu by section with photos, cart, checkout: delivery or pickup, district (if you have zones) or location (if you have several), time, name and phone, comment, promo code.
Language — RU / EN / KA in the header; the default is in “Settings → Storefront”. Currency — same place.
Order page: status “accepted → cooking → on the way → delivered”, the time “arrives at about 14:35”, the reason if declined. “My orders” lists that customer’s orders.
“Group set within a budget” and the AI assistant (“we are 8, budget 300 ₾, two vegetarians”) — on Business and Pro; the AI picks only from your menu and the site does the maths.
The storefront link shows a preview with a dish photo when shared in WhatsApp, Telegram or Instagram.

🧾 Orders

The Orders tab refreshes every 5 seconds; new orders are highlighted with a sound, and the count shows in the browser tab.
Accept — with a time (30/45/60/90 min): the customer sees “arrives by 14:35”. Then “Cooking” → “Hand to courier / Ready for pickup” → “Delivered / Picked up”.
Decline — with a reason the customer will see. A card-paid order is refunded automatically when declined.
Card-paid orders reach the kitchen only after the bank confirms the payment.
“⤓ Excel” — export orders for 7/30/90 days as CSV (opens in Excel with correct characters).

✈️ Telegram

In Telegram open @BotFather, send /newbot, copy the token. Send your bot /start or add it to your work group.
“Settings → Telegram notifications”: paste the token, “Find my chat”, pick the chat, save, “Send test”.
Under every order in the chat — buttons “Accept · 30/45/60 min”, “Cooking”, “On the way”, “Decline”. A status set in the dashboard updates the message too. (Buttons work when the platform runs on its own domain.)
Several locations (Pro): each has its own chat id — an order goes to its location’s chat.

🚚 Delivery and pickup

“Settings → Delivery and pickup”: delivery fee, “free from”, minimum order, service fee; switch delivery and pickup on or off.
Delivery zones: their own fee, threshold and minimum per district — the customer picks the district at checkout.
Locations (Pro): address, phone, hours and a kitchen chat for each; the customer picks the location.

🕒 Opening hours

“Settings → Restaurant → Opening hours by schedule”: hours per weekday, days off, time zone. The storefront closes itself and shows “Closed right now — we open tomorrow at 11:00”.
A shift past midnight (18:00–02:00) is fine. “Same as Monday” copies the hours to every day.
A break mid-day — the “Accept orders” switch in “Settings → Storefront”.

🍽 Ordering at the table

“Settings → Dining room”: switch on “Order at the table”, set the dining service charge (%), the tip options (5, 10, 15 % and a custom amount), add waiters and tables. A waiter is assigned to tables for the shift; add their Telegram chat id so orders and calls from their tables reach them personally.
“Promotion → Table QR codes”: every table has its own QR (it opens the storefront with the table number and the waiter). Print 4 cards per A4 sheet.
The guest scans the QR, sees the “Table 5 · waiter Nino” bar, orders from their phone, picks a tip and pays the waiter (the bill is brought) or by card online (Pro plan). Name and phone are optional.
“Call the waiter” and “Ask for the bill” send a message to the kitchen and the waiter (at most once a minute per table).
The order reaches the kitchen like any other: “Accept · 15 min → Cooking → Bringing to the table → Served”. Analytics shows orders, revenue and tips per waiter; the Excel export has the table, waiter and tip columns.
A waiter link: ?table=…&w=<waiter id> — hand waiters personal QR cards so a guest is attached to whoever serves them.

💳 Payments

By default the customer pays on delivery — cash or card to the courier, whatever suits you.
Card online (Pro plan): sign an e-commerce acquiring agreement with Bank of Georgia, take the Client ID and Client Secret from the bank’s business portal and paste them into “Settings → Card payments”. The money goes to your account; the platform never touches it.
Paid on the bank page after cancelling — refunded automatically. Payment failed — the customer can retry or choose pay on delivery.

⭐ Plans and subscription

Start — free, up to 50 orders a month; Business — 49 ₾: unlimited, group set and AI, your own domain; Pro — 99 ₾: card payments, locations, analytics. A year costs 10 months.
“Settings → Plan and billing”: issue an invoice (month or year) → pay by bank transfer using the details, or by card right on the invoice page. The plan switches on automatically after payment (bank transfers — once confirmed by the platform).
When the paid period ends the plan keeps working for 7 more days, then the storefront goes back to Start; you can renew at any time.

🌐 Your own domain

On Business and Pro: at your registrar create a CNAME order.yoursite.ge → shekveta.com and a TXT record _shekveta.order.yoursite.ge with the value from the dashboard (shekveta-verify=…).
“Settings → Your domain”: save the domain and click “Check DNS”. DNS updates take up to a few hours; once verified, the HTTPS certificate is issued automatically.

📊 Analytics

Orders and revenue by day, average order, top dishes, order hours (for posts and offers), delivery vs pickup, districts and locations, customer languages, repeat customers.
On Pro — 7/30/90 days and a location filter; on other plans — the last 7 days.

🔐 Security and access

Change the password in “Settings → Password”; forgot it — “Forgot password?” on the sign-in page (the email link is valid for 1 hour).
Two-factor sign-in: “Settings → Two-factor protection” — a QR code for Google Authenticator / 1Password / Authy and 8 backup codes (save them!). Signing in then needs the password and the app code.
Lost the phone and the codes — write to support: we reset the protection after checking it is really the owner.
Your menu, orders and customers are visible only to you; data is never sold or used for advertising (see the Terms).

Didn’t find an answer? Write to support: